Terms and Conditions

1. Scope

The following Terms and Conditions apply to all orders placed through our online shop. 

2. Contracting party, conclusion of contract

The purchase contract is concluded with Shimodozono International GmbH. 

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You may initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by e-mail. 

3. Contract language, storage of the contract text

The language available for concluding the contract is German.

We store the contract text and send you the order data and our Terms and Conditions by e-mail. You can view the contract text in our customer login. 

4. Delivery conditions

In addition to the stated product prices, shipping costs will be charged. Details on the amount of shipping costs for resellers can be found in the offers. 

You generally have the option of collecting your order from Keiko Teehaus, Strothestraße 50, 49356 Diepholz, Germany during the following business hours: Monday to Friday: 9:00 a.m. - 5:00 p.m., excluding public holidays. 

5. Payment

The following payment methods are generally available in our shop: 

Advance payment 
If you select advance payment, we will provide our bank details in a separate e-mail and deliver the goods after receipt of payment. 

Credit card 
When you place the order, you simultaneously provide us with your credit card details. 
After you have been identified as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order is placed. The payment transaction is carried out automatically by the credit card company and your card is charged. 

SEPA direct debit 
By placing the order, you grant us a SEPA direct debit mandate. We will inform you of the date your account will be debited (so-called prenotification). By submitting the SEPA direct debit mandate, we instruct our bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. 
Your account will be debited before the goods are shipped. 
The advance notice period for the date of the account debit (so-called prenotification period) is 2 days. 

PayPal 
During the ordering process you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate with your login details and confirm the payment instruction to us. After you place the order in the shop, we request PayPal to initiate the payment transaction. 
The payment transaction is then carried out automatically by PayPal. Further information is provided during the ordering process. 

Sofort 
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. To pay the invoice amount via Sofort, you must have an online banking account enabled for participation in Sofort with PIN/TAN procedure, authenticate accordingly and confirm the payment instruction to us. Further information is provided during the ordering process. The payment transaction is carried out immediately afterwards by Sofort and your account is debited. 

Giropay 
After placing the order, you will be redirected to your bank's website. To pay the invoice amount via Giropay, you must have an online banking account enabled for participation in Giropay with PIN/TAN procedure, authenticate accordingly and confirm the payment instruction to us. Further information is provided during the ordering process. The payment transaction is carried out immediately afterwards and your account is debited. 

Cash payment on collection 
You pay the invoice amount in cash when collecting your order. 

6. Retention of title

The goods remain our property until full payment has been made. 

7. Transport damage

If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to submit a complaint or to contact us has no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance. 

8. Warranty and guarantees

The statutory liability for defects applies. Information on any additional guarantees that may apply and their precise conditions can be found with the respective product and on special information pages in the online shop. 

9. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/.
We are willing to participate in an out-of-court dispute settlement procedure before a consumer arbitration board. 
The competent body is the General Consumer Arbitration Board of the Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.

10. Purchase of merchandise vouchers

10.1. The value voucher can be redeemed at https://www.keiko.de/shop and at the KEIKO tea room in Diepholz for the entire range available there.
10.2. The value voucher can only be used to purchase goods, but not to purchase additional value vouchers or to pay shipping costs.
10.3. Only one value voucher can be redeemed per order. It cannot be combined with other value vouchers.
10.4. If the price of the product purchased with a value voucher is lower than the nominal amount of the value voucher used as a means of payment, the difference remains as a credit balance. This credit can be used to purchase additional products. A cash payout of the difference, which does not bear interest, is excluded; the redemption period of the value voucher used as a means of payment remains applicable. If the price of the product to be purchased is higher than the nominal amount of the value voucher, the difference must be paid.
10.5. The voucher is transferable. The seller may perform with discharging effect to the respective holder. This does not apply if the seller has knowledge or grossly negligent lack of knowledge of the holder’s lack of entitlement, legal incapacity, or lack of authority to represent.
10.6. Merchandise vouchers can be redeemed within the statutory limitation period of three years (redemption period). This redemption period begins at the end of the year in which the value voucher was purchased.

Terms and Conditions created with the Trusted Shops legal text generator in cooperation with Wilde Beuger Solmecke Attorneys-at-law.